Return conditions Applicable to all products of Bredent GmbH & Co. KG, except for equipment. Definition of equipment: A device comprising various modules, with which something can be created or manufactured.

  1. The following general returns conditions shall not apply in a case covered by guarantee. Insofar as the contractual partner assets claims and/or rights covered by guarantee, the separate guarantee conditions according to these general terms and conditions shall apply. In addition, the statutory provisions of the Federal Republic of Germany shall apply.
  2. Replacements or exchanges are possible under the following conditions: The items to be replaced or exchanged must be returned to bredent GmbH & Co. KG with a correctly completed return slip. 

    Replacement: Return of sold goods in return for exactly the same goods. 

    Exchange: Return of sold goods in return for delivery of other goods. 

    In the event of the same or different sale prices, the netting is carried out by issuing a credit note for the returned product and re-billing for the replacement or exchanged product. The resulting differential amount shall be settled accordingly or maintained as a credit balance in the account of the client.

 

  1. Replacement or exchange deliveries are possible with specific periods if the object returned to bredent GmbH & Co. KG can be resold upon receipt.
    Resold in this context means that the tamper-proof closure has not been opened, the outer product packaging is not marked or damaged and the expiry date is still at least 6 months in the future from receipt of goods upon return. If products are supplied by bredent GmbH & Co. KG, with expiry dates of less than 6 months in the future from the time of delivery, the expiry date in this specific case must be at least 3 months in the future from the receipt of returned. 
    The periods and costs laid out below apply to replacement and exchange deliveries: 

    Period from delivery note or invoice date Recipient Return / processing costs
    Up to 6 months General 0,00 Euro
    Between 6 and
    24 months
    General 20 % of the sale price each, but not more than Euro 25.00 each
    From 24 months General NOT POSSIBLE

     

  2. Replacement or exchange deliveries of the product that can no longer be resold shall generally be made at the discretion of bredent GmbH & Co.KG. There is no obligation to replace or exchange.
    If bredent GmbH & Co.KG chooses to make a replacement or exchange delivery, the periods and costs (for re-preparing or disposal with accurate compliance with the respective applicable statutory standards and provisions) apply according to the following table:

    Period from delivery note or invoice date Recipient Return / processing costs
    Up to 12 months General 40 % of the sale price each, but not more than Euro 40.00 each
    From 12 months General NOT POSSIBLE

     

  3. A return with a credit note is possible under the following conditions:
    It is possible to return an article in return for a credit note within the stated periods if the article returned to bredent GmbH & Co. KG can be resold after receipt and a return slip is enclosed.
    Resold in this context means that the tamper-proof closure has not been opened, the outer product packaging is not marked or damaged and the expiry date is still at least 6 months in the future from receipt of goods upon return.
    If products are supplied by bredent GmbH & Co. KG, with expiry dates of less than 6 months in the future from the time of delivery, the expiry date in this specific case must be at least 3 months in the future from the receipt of returned.
    A credit note means that the ordering party receives the euro value of the returned object from bredent GmbH & Co. KG, which is offset directly against a future order. An existing credit balance shall remain for a period of 6 weeks. If a new order is not received from the customer within this period, the credit shall be paid out.
    The periods and costs laid out below apply to returns for a credit note:

    Period from delivery note or invoice date Recipient Return / processing costs
    Up to 6 months General POSSIBLE (if it is guaranteed that the product can be resold)
    Euro 0.00
    From 6 months allgemein NOT POSSIBLE